Received this from Panda today…
Looks like it has taken them 4 weeks to get to my request for help. (which
if you read an earlier post was originally requested about 2 months before
that !!)
In another 4 weeks, they will probably get to the mail that tells them that
my account has been cancelled, and I have been refunded the money.
Now I am not usually vindictive and I could send them a mail telling them
this. But Panda being Panda, they won’t read it for another 4 weeks anyway
so what’s the point.
At least they may learn something from this, but I doubt it.
‘Dear Chris,
Many thanks for your e-mail. I apologise that it has taken so long to
reply, but we have been extremely busy.
I have tried to locate your details on the UK database and am unable to do
so, which means that I will need to investigate further. We will be
contacting you as soon as we have further information.
Once more I apologise for the delay in replying, but please be assured that
we have not forgotten to deal with your issue.
Please feel free to contact us, if we can help any further.
Technical Support
Panda Software UK’